ban88 Privacy Policy
We are committed to protecting your personal data. This Privacy Policy explains what information ban88 collects, how we use it, and the rights available to you as a player in Bangladesh.
Data Protection
Our Commitment to Your Privacy
ban88 takes your privacy seriously. This Privacy Policy applies to all personal data collected through the ban88 website at ban88.net, our mobile-optimised platform, and any communications you have with our customer support team. It covers how we collect, store, use and share your information, and how you can exercise your data rights.
By registering an account with ban88 or continuing to use the ban88 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the ban88 platform.
Important: ban88 does not sell your personal data to third parties for their own marketing purposes. Your information is used solely to operate the platform, verify your identity, process payments, provide customer support and fulfil our responsible gaming obligations.
Privacy at a Glance
Six Ways ban88 Protects Your Data
A summary of the core privacy protections we have in place for every ban88 player. Full details are in the sections below.
Data Collection
What Information ban88 Collects
ban88 collects personal data that you provide directly to us, as well as certain technical data that is collected automatically when you use the platform. The following categories of information may be collected:
Registration and Account Data
When you create a ban88 account, we collect the personal information you submit during the registration process. This includes your full name, date of birth, mobile phone number, email address, and your chosen username and password. This information is required to open and maintain your account and is used to verify your identity in accordance with our responsible gaming and KYC obligations.
Financial and Payment Data
When you make deposits or withdrawal requests on ban88, we collect transaction records including the amount, date and time, payment method used (such as bKash, Nagad or Rocket account reference), and the status of each transaction. ban88 does not store full payment account credentials. Payment processing is handled via secure third-party payment infrastructure, and ban88 retains only the transaction metadata necessary for account management, dispute resolution, and compliance with applicable financial regulations.
Usage and Activity Data
We automatically collect data about how you interact with the ban88 platform. This includes the games you play, bet amounts, session duration, pages visited, features used, and timestamps of activity. This data is used to operate the platform, personalise your experience, monitor for responsible gaming indicators, detect fraud, and improve our service.
Technical and Device Data
When you access ban88, we collect technical information from your device including your IP address, browser type and version, device type, operating system, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, platform compatibility, and to understand the geographic distribution of our player base in Bangladesh and the surrounding region.
Data Use
How ban88 Uses Your Information
The personal data we collect is used for the following purposes. ban88 only processes personal data where a valid legal basis exists for that processing:
Account Operation
Your registration data is used to create and maintain your ban88 account, authenticate your login, verify your eligibility to play (including age and identity verification), and manage your account settings and preferences. This processing is necessary for the performance of the contract between you and ban88.
Payment Processing
Financial transaction data is used to process deposits and withdrawals, reconcile account balances, detect suspicious financial activity, fulfil our anti-money laundering obligations, and respond to payment disputes. This processing is necessary for the performance of the contract and for compliance with applicable financial regulations.
Responsible Gaming
Usage and activity data is analysed to identify responsible gaming indicators such as significant increases in bet frequency, session length or deposit amounts. Where these indicators are present, ban88 may proactively reach out to the player with responsible gaming information or apply account-level controls in accordance with our Responsible Gaming policy. This processing is based on our legitimate interests in player wellbeing and our legal obligations.
Communications and Support
We use your contact information to send you transactional communications (such as deposit confirmations and withdrawal updates), respond to customer support queries, and — where you have given explicit consent — send promotional communications about ban88 offers. You may withdraw consent to marketing communications at any time by contacting customer support via live chat.
Legal Basis
Our Legal Basis for Processing Your Data
ban88 processes personal data only where a recognised legal basis exists. The following legal bases apply to our data processing activities:
Data Sharing
When and How ban88 Shares Your Data
ban88 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
Payment Service Providers
To process your deposits and withdrawals, ban88 shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket and Upay. These providers receive only the data required to complete your transaction and are contractually prohibited from using your data for any purpose beyond the payment service.
Technology and Platform Partners
ban88 uses third-party technology providers to deliver platform functionality, including game content providers such as Pragmatic Play and Evolution Gaming, and cloud infrastructure partners. These providers process data strictly on our behalf under data processing agreements that prohibit independent use of your personal data. Game providers receive only the anonymised or pseudonymised session data required to operate the games.
Legal and Regulatory Authorities
ban88 may disclose personal data to law enforcement agencies, regulatory bodies or other competent authorities where required to do so by applicable law, court order or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
ban88 requires all third-party data processors to implement appropriate technical and organisational security measures to protect your personal data. We do not transfer your personal data to recipients outside of the jurisdictions where ban88 operates without implementing appropriate safeguards.
Cookies
Cookies and Tracking Technologies
ban88 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us deliver a better platform experience. The following types of cookies are used:
You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling essential cookies will impair your ability to log in and use the ban88 platform. Disabling analytics or preference cookies will not affect your access to the platform but may reduce the quality of your experience.
Data Retention
How Long ban88 Keeps Your Data
ban88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Account data and gaming history are retained for the duration of your account plus a minimum of five years following account closure, to meet financial record-keeping and KYC compliance requirements. Transaction records are retained for a minimum of five years from the date of the transaction. Customer support correspondence is retained for a minimum of two years. Technical logs are retained for a shorter period appropriate to their security purpose, typically not exceeding 90 days.
Where ban88 no longer has a legal or operational reason to retain your personal data, we will delete or anonymise it securely. If you request deletion of your data and a legal retention obligation applies, we will explain the applicable retention period and delete the data as soon as that obligation is satisfied.
Your Rights
Your Data Rights as a ban88 Player
As a player on ban88, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]:
- 👁️Right of Access: You may request a copy of the personal data ban88 holds about you at any time. We will respond to verified access requests within 30 days. There is no charge for a standard access request.
- ✏️Right to Rectification: If any personal data ban88 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update basic account information directly through your account settings.
- 🗑️Right to Erasure: You may request that ban88 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations.
- ⛔Right to Restrict Processing: You may request that ban88 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
- 📦Right to Data Portability: You may request that ban88 provide you with a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, where the processing is based on your consent or on a contract.
- ↩️Right to Withdraw Consent: Where ban88 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
ban88 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or where a large volume of requests is received simultaneously, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
Security
How ban88 Secures Your Personal Data
ban88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and staff training on data protection practices.
While ban88 takes data security seriously and implements industry-standard protections, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, ban88 will notify you without undue delay and will take all reasonable steps to contain the incident and mitigate its impact.
Minors
Children and Under-Age Players
ban88 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the ban88 platform or provide any personal data to ban88. If ban88 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you believe that ban88 may have collected data from a minor, please contact us immediately at [email protected].
Policy Updates
Changes to This Privacy Policy
ban88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where we make material changes to this Policy, we will provide notice to registered players via the contact details on file or via a prominent notice on the ban88 platform prior to the changes taking effect.
The most current version of this Privacy Policy is always available on the ban88 website. The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically so that you remain informed about how ban88 handles your personal data.
Contact Us
Privacy Enquiries and Data Rights Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ban88 has handled your personal data, please contact our support team. We aim to respond to all privacy enquiries within 5 business days and to all formal data rights requests within 30 days.
Your Privacy, Our Priority
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